# Travel requirements

Build your brand as a trusted source. Provide your customers with crucial entry information to mitigate trip disruptions and improve customer satisfaction.

###### Benefits

### Personalization built for scale

Present travel requirements such as passport validity, country-specific electronic visa and travel authorizations, and vaccination requirements throughout the booking flow and day of travel.

Make sure every passenger is good to go.

#### Deliver exceptional customer service

Empower customers and customer care teams with a single source of truth. Our intuitive, easy-to-understand dashboard displays personalized travel requirements based on nationality and destination, including layovers and connecting flights.

#### Improve booking conversion rate

Reduce customer anxiety and friction to book. Embed personalized data on your website, destination pages, mobile app, loyalty platform and manage booking platform or link to our co-branded WebApp—and keep customers in the booking flow.

#### Ensure a smoother day of travel

Eliminate surprises at the gate and reduce the strain on trip disruption teams by guiding your customers to understand travel documents before the day of travel. Avoid denied boardings and mitigate immigration fines and repatriation fees.

If you’re in the business of tourism and travel, then this is for you. Read the “Top 12 reasons why you need Travel Requirements”

### You know travel. We know travel requirements.

We’re experts in travel requirements because the only thing between your customer and the joy of travel is proper documentation.

Make sure every passenger is good to go.

**What type of travel document information is included?**

- **Visa requirements**  
  Example: An electronic travel authorization (ETA) must be obtained at least 72 hours before departure
- **Visa guidelines**  
  Example: A traveller must reapply for an ESTA when their passport expires
- **Document type**  
  Example: Passports and national IDs are accepted for entry at a destination
- **Travel document validity**  
  Example: A traveller's passport should be valid for at least 6 months upon entry to a destination
- **Passport specific requirements**  
  Example: 3 blank pages need to be available in a traveller’s passport
- **Quarantine Measures**  
  Example: Unvaccinated travellers must quarantine upon arrival

#### Features

Sherpa° aggregates millions of data points from thousands of sources including official Government websites and trusted 3rd party sources every day.

- Comprehensive database for over 200 countries
- API: Trips endpoint lets developers retrieve requirements and documents based on trip context like origin, destination, date of travel
- Embeddable elements for Pre- & Post-booking placements; an easy-to-integrate option to sell eVisas
- Localized to 30 languages & locales including English, Spanish, French, Japanese, German and Portuguese
- Ability to summarize requirements for complex trips with multiple connection points
- 24/7 support team to clarify information and respond to government policy changes
- Available on our white-label WebApp for easy integration
- Ability to link to a partner’s website from our WebApp to bring users back into their funnel
- Checklist style requirements/procedures for each trip leg

###### Our products

### Get up and running in no time.

#### White-label WebApp

Give your customers a branded platform to complete their visa applications and check requirements. Sherpa manages the technology, updates, and application process, so you can stay focused on your core business.

#### Embeddable Elements

Offer travelers the ability to purchase eVisas, eTAs, and travel authorizations directly from your website. Our seamless elements are designed for maximum engagement and conversion, creating a new revenue stream without adding friction.

#### Sherpa API

Integrate real-time visa and entry services into your platforms and workflows. Provide travelers with immediate access to applications and required documents, all from your digital channels.

#### Frequently Asked Questions

##### What sources inform your data?

Technology enables us to continuously monitor official government and trusted third-party sources and consume millions of data points every day.

##### How often is your data updated?

Our team is notified of all policy changes every hour—an average of 55 changes per hour—and then manually confirms and curates the required updates.

##### How do you classify the levels of restrictions on the map?

The map is divided into four levels of restrictions to help travellers find destinations that have few restrictions or to determine restrictions for a specific destination.

- Travel is open: Open for travel. COVID-19 testing or quarantine is not required
- Test & travel: Open for travel with required COVID-19 testing.
- Test & quarantine: Open for travel with required COVID-19 testing and quarantine.
- Entry is restricted: Travel is open for returning citizens and those meeting strict requirements.

##### Can travellers see restrictions by destination and by return route?

Users can quickly switch between departure and return restrictions to get the full picture of what’s required.

##### Are entry restrictions based on nationality or point of origin?

As travel begins to resume, restrictions are often based on a traveller's point of origin instead of their nationality.